You tell us the model, the config, and the number you're stuck at. Within one working day we tell you exactly why — reproduced on our own multi-node GB10 lab, in writing, with the evidence. Then you decide what happens next.
We stand up your configuration — framework, model class, quantization, topology — on our own standing GB10 cluster. No access to your production systems required. If it can't be reproduced, that finding is itself diagnostic, and we say so.
Which of the known failure classes you're in, the evidence that puts you there, what it's costing you in tokens/sec or engineer-days, and the recommended fix — scoped, with an honest estimate of the work.
Every claim in the report is backed by benchmarks of delivered tokens with confidence intervals — the same discipline as our published field notes. You can re-run our measurements and get our numbers.
Simple on purpose. You never float our costs; we never waste your day.
The guarantee: if the report isn't actionable, we refund it in full. Actionable means at least one measured finding — a confirmed root cause or quantified recoverable headroom — not just generic advice. If the report doesn't contain that, we refund the full fee within five business days, no argument. We can offer this because a slow GB10 cluster almost always has recoverable headroom once you know where this platform hides it.
If it's on the trap index, yes — that list is literally our diagnostic map. Multi-node bring-up, throughput and latency, weight-load stalls, unified-memory behavior, speculative decoding, quantization correctness, benchmark forensics. If your cluster is Grace-Blackwell and the problem is "it's slower or stranger than it should be," it's in scope. Running 4–8 nodes in production? The $7,500 cluster audit is the full-stack version of this — every layer, same guarantee.
One email starts it: model, config, node count, symptom, the number you're stuck at.
[email protected] →Response within one business day. If we're at capacity you get a start date, not silence.